Returns & Refund Policy

At The Draught Guys, we take pride in delivering premium products in excellent condition. If there is an issue with your order, please contact us and our team will be happy to assist.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible so that we can assess the issue and arrange an appropriate resolution.

Where possible, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

Please retain the product and its original packaging until your query has been resolved.

Change of Mind Returns

Due to the nature of our beverage products, we generally do not accept returns or exchanges for change of mind once products have been delivered, except where required by applicable South African consumer law.

We cannot accept returned beverages that have been opened, consumed, tampered with, or are no longer in their original saleable condition.

Defective Products

If a product is defective or does not meet the quality standards reasonably expected of it, please contact us so that we can assess the product and provide the remedy available to you in accordance with the Consumer Protection Act and other applicable South African legislation.

Nothing in this Returns & Refund Policy is intended to limit any rights you may have under applicable consumer protection legislation.

Refunds

Once a return or refund has been approved, we will notify you.

Approved refunds will be processed to the original payment method where possible. Please allow for your bank or payment provider's processing times before the refund reflects in your account.

Original delivery fees are generally non-refundable for change-of-mind returns, except where otherwise required by law or where the return results from an error by The Draught Guys.

Delivery Damage

If your parcel appears damaged when delivered, please photograph the parcel and its contents before disposing of any packaging.

Where products have been damaged during delivery, contact us as soon as possible with your order details and photographs so that we can investigate the matter with our courier partner.

Returns Process

Before returning any product, please contact The Draught Guys to obtain return instructions.

Products returned without prior authorisation may delay the processing of your return.

Contact Us

For any questions regarding a return, refund, damaged delivery, or incorrect order, please contact The Draught Guys through the contact details provided on our website.

(+ 27) 031 705 1445
info@thedraughtguys.co.za

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